Good Service with Last-Minute Booking Challenges

Jan 2026 • Friends

I booked the Jade Dragon Snow Mountain Glacier Cableway with Scenic Train Tour through trip.com and overall had a positive experience.

Communication: The agents were responsive and added us to a WeChat group, which made coordination convenient throughout the process.

Booking Adjustment: We initially purchased tickets for Option 8, but were informed that standalone glacier park tickets require 7 days advance booking. Since we booked late, the agent offered a combo package alternative that included either Impression Lijiang show or a buffet at an additional cost. While it did feel somewhat like upselling, we acknowledge we were partly responsible for the late booking. They did provide official receipts, tickets, and helpful guidance on where to go.

Transportation & Guidance: We had private car service from our accommodation near Baisha Village to the mountain, which was very convenient.
Customer Care: The agents checked in with us regularly and were responsive to our needs throughout the day, which we appreciated.

Important Tip: No portable oxygen was provided. I strongly recommend buying oxygen canisters the day before in the old town, as shops near the mountain are closed early in the morning—essential for the high altitude!

Overall, good service and communication. Just plan ahead and book at least 7 days in advance to have more ticket options available.

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